Privacy Policy

North Star Industrial Trade Inc. is a Canadian company based in the Greater Toronto Area, Ontario, Canada that purchases, stores, exports and resells used CNC machinery and industrial equipment. Our website address is https://www.northstarindustrialtrade.com.

We collect personal information in the following ways:

Contact and inquiry forms. When you contact us through this website, we may collect your full name, company name, country, email address, phone or WhatsApp number (optional), the equipment or reference ID you are asking about, and the content of your message. Email address is required so we can respond to your inquiry; other fields are optional unless marked otherwise.

TikTok lead generation forms. When you submit a lead form through our TikTok advertising, the information you enter into that form (such as your name, email address, phone number, company name, country and the type of equipment you are interested in) is collected and processed by TikTok and then shared with us so we can respond to your inquiry. TikTok handles that information under its own privacy policy, available on the TikTok website.

Direct communications. If you email us, call us or message us on WhatsApp or social media, we keep a record of that correspondence so we can follow up on your inquiry.

Technical and analytics data. Like most websites, our hosting provider automatically records standard technical information about visits, such as IP address, browser type and the pages you view. We also use Google Analytics 4 to understand how visitors use the site, as described in the Cookies and Analytics section below.

We do not collect special category data, and we do not ask for payment details through this website.

We use the personal information we collect to:

• Respond to your inquiries and provide quotes and machine details.
• Arrange inspections, preparation, transport, dismantling, container loading, freight forwarding, customs documentation and shipping for machines you are interested in.
• Process purchases, exports and related logistics.
• Send you information about machines and services if you have asked us to, or where permitted by law.
• Improve our website and advertising, and understand which listings and markets are of interest.
• Comply with legal, tax, customs and export-control obligations.

This website uses cookies and similar technologies. When you first visit, a cookie banner lets you accept or reject analytics cookies. Google Analytics 4 is only loaded after you accept analytics cookies; if you reject them, we send a signal that keeps analytics measurement disabled. You can change your choice at any time by clearing your browser cookies for this site, which will show the banner again on your next visit.

Analytics data is collected in aggregate to measure page views and traffic sources. Google may process analytics data outside of Canada; you can learn more about how Google handles this data in Google’s own privacy policy.

We do not sell your personal information. We share it only as needed to operate our business:

• With service providers who host our website, store our data and deliver our email and analytics, under contracts that limit their use of your information.
• With TikTok, which collects lead form submissions on our behalf as described above.
• With freight forwarders, customs brokers, transport providers and inspectors, when needed to quote or complete a transaction you have asked us to handle.
• With authorities, when required by law, court order, or customs and export-control processes.

Our business involves exporting machinery worldwide, and our service providers may process or store information in countries other than Canada, including the United States. Where that happens, we rely on the safeguards those providers put in place, such as contractual protections and standard contractual clauses where applicable.

We keep inquiry and lead form information for as long as needed to respond to you, complete related transactions and meet legal, tax and customs record-keeping requirements. Analytics data is kept for the retention period configured in our analytics settings. You may ask us to delete your information earlier, as described below.

We use administrative and technical safeguards, including access controls and encrypted connections, to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights under applicable privacy laws — for example, access to the personal information we hold about you, correction of inaccurate information, deletion of your information, withdrawal of consent, and the right to lodge a complaint with your local privacy regulator. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

You can also control analytics cookies through the consent banner described above, and manage cookies directly in your browser settings.

This website is intended for business users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised, and the current version is always available at https://www.northstarindustrialtrade.com/privacy-policy.

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

• Email: northstarindustrialtrade@gmail.com
• Phone / WhatsApp: +1 416-278-3434
• North Star Industrial Trade Inc., 1000 Steeles Ave. East, Brampton, ON L6T 1A1, Canada